1. Introduction
CDG B.V., a company registered in the Netherlands with its registered office at Neerpolderseweg 56, 3381 JT Giessenburg, Netherlands (hereinafter referred to as "CDG B.V.", "we", "us", or "our"), is committed to protecting the privacy and security of your personal information.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at cdg-learning.ca (the "Website") and when you use our educational services. By accessing the Website or using our services, you agree to the terms outlined in this Privacy Policy.
If you do not agree with the terms of this Privacy Policy, please discontinue use of the Website and our services immediately.
2. Information We Collect
2.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Submit an enrollment form or inquiry through the Website
- Register for a course or educational program
- Contact us via email or contact form
- Subscribe to our newsletters or updates
- Participate in surveys, feedback forms, or promotional activities
The personal information we may collect includes:
- Full name
- Email address
- Phone number
- Postal address (if provided)
- Educational background and interests
- Course preferences and enrollment details
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide in messages, comments, or forms
2.2 Automatically Collected Information
When you visit our Website, certain information may be automatically collected through cookies, web beacons, and similar technologies. This information may include:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages visited on our Website
- Date and time of visits
- Click patterns and navigation behavior
- Device identifiers
For more information about our use of cookies, please refer to our Cookie Policy.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
3.1 Educational Services
- Processing enrollment applications and course registrations
- Delivering educational content and course materials
- Communicating with you regarding course schedules, updates, and changes
- Providing student support and assistance
- Evaluating your progress and performance
3.2 Communication
- Responding to your inquiries, questions, and requests
- Sending administrative information, notifications, and updates
- Providing customer support
- Sending marketing communications about our courses and services (with your consent)
3.3 Website Improvement
- Analyzing Website usage and user behavior
- Improving Website functionality, design, and user experience
- Conducting research and analytics
- Testing new features and services
3.4 Legal and Security
- Complying with legal obligations and regulations
- Protecting against fraud, unauthorized access, and security threats
- Enforcing our Terms of Use and other agreements
- Resolving disputes and addressing complaints
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process your personal information based on the following legal grounds:
- Consent: You have given explicit consent for us to process your personal information for specific purposes (e.g., marketing communications)
- Contract Performance: Processing is necessary to fulfill our contractual obligations to provide educational services
- Legal Obligation: Processing is required to comply with applicable laws and regulations
- Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring security, provided that these interests do not override your fundamental rights
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:
5.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our Website, conducting our business, and delivering our services. These service providers include:
- Website hosting and infrastructure providers
- Email delivery and communication platforms
- Payment processors
- Analytics and data analysis services
- Customer support platforms
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
5.2 Educational Partners
We may share relevant information with invited specialists, instructors, and educational experts who participate in delivering course content, provided that such sharing is necessary for educational purposes.
5.3 Legal Requirements
We may disclose your information if required by law, court order, government request, or legal process, or if we believe disclosure is necessary to:
- Comply with applicable laws and regulations
- Protect the rights, property, or safety of CDG B.V., our users, or the public
- Prevent fraud or security threats
- Enforce our Terms of Use or other agreements
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity, provided that the entity agrees to protect your information in accordance with this Privacy Policy.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
The retention period depends on several factors, including:
- The nature of the information collected
- The purposes for which it was collected
- Legal, regulatory, and contractual obligations
- The need to resolve disputes or enforce agreements
When personal information is no longer required, we will securely delete or anonymize it in accordance with applicable data protection laws.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction. These measures include:
- SSL/TLS encryption for data transmitted via the Website
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection and privacy
- Restricted access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal information:
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of that information in a structured, commonly used, and machine-readable format.
8.2 Correction
You have the right to request correction of inaccurate or incomplete personal information we hold about you.
8.3 Deletion
You have the right to request deletion of your personal information, subject to certain exceptions such as legal obligations or legitimate business interests.
8.4 Restriction and Objection
You have the right to request restriction of processing or to object to the processing of your personal information in certain circumstances.
8.5 Withdraw Consent
If we process your information based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.
8.6 Marketing Communications
You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you administrative and transactional messages related to our services.
8.7 Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within the timeframes required by applicable law. We may request additional information to verify your identity before processing your request.
If you are located in the EEA, you also have the right to lodge a complaint with your local data protection authority if you believe your rights have been violated.
9. International Data Transfers
CDG B.V. is based in the Netherlands. If you access our Website or use our services from outside the Netherlands, your information may be transferred to, stored, and processed in the Netherlands or other countries where our service providers operate.
These countries may have data protection laws that differ from those in your jurisdiction. By using our Website and services, you consent to the transfer of your information to these countries.
When we transfer personal information from the EEA to countries outside the EEA, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure that your information receives adequate protection.
10. Children's Privacy
Our Website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without verifiable parental consent.
If we become aware that we have collected personal information from a child under 16 without proper consent, we will take steps to delete that information as soon as possible. If you believe we have collected information from a child under 16, please contact us immediately at [email protected].
11. Third-Party Links
Our Website may contain links to third-party websites, services, or resources that are not operated or controlled by CDG B.V. This Privacy Policy applies only to our Website and services.
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this page and notify you by posting a notice on our Website or by sending you an email (if you have provided your email address).
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of the Website and services after any changes indicates your acceptance of the updated Privacy Policy.
13. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law provisions.
Any disputes arising out of or relating to this Privacy Policy or our processing of your personal information shall be subject to the exclusive jurisdiction of the courts of the Netherlands.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
We are committed to addressing your inquiries and resolving any concerns in a timely and professional manner.
15. Disclaimer
All materials and information provided on this Website are for educational purposes only. CDG B.V. does not guarantee financial, professional, or career results from participation in our courses or programs.
Success in learning depends on individual engagement, effort, and circumstances. The information provided on this Website does not constitute legal, financial, or professional advice.
Invited specialists and experts participate in our educational programs solely as contributors and do not represent endorsement or guarantee of results. Users are responsible for their own decisions based on the information provided.